A Highly disappointed customer

I recently took a phone on contract with Vodacom. The contract was taken out last year around the 23 November 2023 I had only opened my phone and started using it around the second or third week of December as I had to back up my old device etc.

Once I started using my new device within the same of week of just opening it the device was freezing , I could not see who was calling me the name of the person calling would not show , the device was slow.

I then made a query about it to a Vodacom consultant who assisted me when buying the phone , and I was told that it is out of their hands because it just depends on the batch they receive. He then said maybe the phones software is faulty and it will have to be booked in for repairs.

It takes about 2 weeks for the phone to go in for repairs. I explained that I cannot be without a device for such a long time as I do business from my phone and that would inconvenience me. Up to this date I have not taken the phone for repairs because like I said I do business from my phone and why must a new phone be booked for repairs? A brand new phone !!

I am highly disappointed with the service from Vodacom I have been a loyal customer for as long as I can remember all the years I've only been with Vodacom.

The fact that I received a faulty phone , the consultant said it himself.. and now I am told there's nothing they can do about it , is very frustrating.

How can I continue to pay for a faulty phone every month???

This is absolutely not fair !! The device is not even a 1 year old !!

I need assistance please what is the way forward.