A great company I trusted failed me.

I prefer no star.... In November 2023 Vodacom equipment in 5 Ibis Road was destroyed due to a fire. It was not able to provide service to their customers. Many complaints were lodged: 10/12/23 SR No ***. 8/01/24 SR No ***. 11/01/24 SR No *** requesting to cancel contract due to inability to provide a service with no indication to when repairs could be done, claims to their insurance company was in progress and spares / equipment was not yet available. I was told that repairs could take approximately 3 months. The contract was cancelled with immediate effect. All payments are made in advance, resulting in an overpayment which was reflected on their next statement amounting to R258.96. I have since lodged more calls, spoke to their accounts department, had many empty promises, which was blatant lies as no refund to date have been received. Reference Number *** refers. When I spoke with Siya on 8/06/24 he stated that my complaint with the above reference number is on the system, it normally takes 2 months from that date and the refund should be paid into my account by the end of June or soonest thereafter. This did not happen. on 24/07/24 I was transfered to Accounts, spoke to Amanda, she was very apologetic, she stated that she will ensure that the refund is made within 7 to 14 working days. At this point I was told that my PUK number is changed and I must use a different pin. This was app**** with success. I am still waiting for my refund. In fact, it should be from the 21/11/23 as the signal was extremely poor / non-existent. I was a loyal customer for 19 years, I am extremely disappointed at their lack of service.