A GREAT BIG THANK YOU TO AYSHA

I would like to give Aysha, the manager from the Vodacom shop in Matlosana Mall, a great BIG thank you. Last week I had a huge complaint about the service of one of her employees who didn't assist my grandma in the way that I know Vodacom usually does, the phone needed to go in for repairs, since the sim got stuck in the tray & my grandma was being held responsible for the payment. I felt it was not my grandma's responsibility as the employee was supposed to set up the phone in the store. After speaking with Aysha & explaining the situation, she said that she would follow up & get back to me soonest. The next day everything was sorted and not even a week later, my grandma received her phone back, fixed at no cost. The employee also changed my grandma's contract without my grandma's consent. Aysha also agreed to change the contract back to a similar contract since the contract that my grandma was on, is not available at Vodacom anymore.She handled the situation very professionally & I thank her for being so understanding. I rate her as a 20 out of 10!!! She is an amazing manager, very helpful & a blessing to that Vodacom store!!! Thank you Aysha!!!!