A ********** ACCOUNT OPENED ON MY NAME

Whilst chilling with family on Christmas Eve i get about 15 messages from Vodacom congratulating me about i contract i know nothing about. The last time i had app**** for a contract with Vodacom was in March or April 2018 and since then ive never went into their stores nor their website to enquire about any of their services or products. I only used my vodacom App to buy data and my Capitec account for airtime.

I want answers and I want them urgently, I need to know who opened the account or the contract on my name

If the contract was done telephonically I need a copy of the recording of that particular conversation

If the contract was done in the store I need a footage so I can see the person who took it out on my name, the documents presented by that person, account details and the signature on the signed agreement and i also want to know where this parcel was delivered to if it was delivered.

This is *****, I want my name to be cleared don’t want to be black listed for something I don’t have knowledge of. You are too quick to ask as to do affidavits and send copies of our Id's and yet you use the same documents to **********ly activate new contracts in our names when you guys don't have any sales......i have a big feeling this is an inside job from Vodacom..

This is the quotation number *** and order number *** as per the sms i received from Vodacom and a new line has been opened with this number ***.

I'm utterly disgusted and impatiently waiting for your response, failure to do so this matter will be taken further to ICASA abd to the Ombudsman.