NK
Nozipho K

1 reviews | Active since Apr 2014

15 Mar 2018, 14:54

A ********* ******* me to signing up for a phone contract

I have just got off from a call I received from the number ********** 248. The call agent told me he is calling from Vodacom because he can see on the system that my contract is coming to an end this month, which is true. I told him i want to cancel the contract, then he said i must give him the code he is sending to me if I wish to proceed with the cancellation, which I did. He asked me for my email address so he can send me proof of cancellation, when I opened my emails it said I had signed up for a contract with Vodacom where I will be debited R165 per month for a iPhone 6.

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2018, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team