A False Promise "You can cancel a upgrade test run after a month."

<p>I have never been so disgusted with "service" received from mobile provider. In the beginning of February 2017, I was pressurised into a month trial period of an over-priced, Red Premium Plus contract. In the space of this month, I came to the realisation that this contract was not for me, and made use of the "no risk" cancellation option that I was assured of during the appalling sales call. I sat on hold for an exorbitant amount of time, finally reached a human. I then proceeded to tell said human that I would like to cancel this trail and not continue once it was over. I was assured that this call was being recorded "for quality control and record purposes". I then was told I needed to be transferred to the correct department. This human then cut my call and I was unable to get through again, after having tried to call back 4+ times. </p> <p> </p> <p>Much to my disgust, Vodacom did NOT cancel the contract as per my request, even after going in store, the only response I received was a nonchalant shrug and a "meh, there is nothing we can do about it" response. </p> <p> </p> <p>I am counting down the days until the end of this *******ly obtained contract. Not only am I paying R2 300 a month for this nonsense, I am paying R600 MORE than what they told me it would be during the telephonic conversation. Once I reach the end, Vodacom will never see a dime of my money again, and everyone I can convice to cancel and move over to ANY other service provider but Vodacom.</p> <p> </p> <p> </p>