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Danie E

1 reviews | Active since Aug 2015

19 May 2017, 08:32

A F**ken mazing

<p>I WANT TO GIVE NEGATIVE STARTS!!!!!!</p> <p> </p> <p>PLEASE PLEASE ADD THE OPTION!!!</p> <p> </p> <p>YOU WILL SEE THAT I HAVE POSTED PREVIOUSLY ABOUT VODACOM, IN THE FIRST POST I STATED THAT VODACOM EVENTUALLY FIXED THE PROBLEM. WELL IT WOULD APPEAR THAT THIS IS NOT THE CASE, LONG STORY SHORT ABOUT 2YEARS AGO I DID AN UPGRADE INSTORE BUT THE BILLING AMOUT AND WHAT I SIGNED UP FOR DIDN'T ADD UP. AFTER A LONG PAINFUL EMAILING EXPEDITION IT WAS FOUND THAT THEY NEVER CANCELLED THE EXTRAS FROM THE PREVIOUS CONTRACTS. THIS WAS "RECTIFIED" AND I WAS REFUNDED. BEAR IN MIND, I UPGRADED 2 CONTRACTS 2 YEARS AGO. I WAS TOLD THAT I AM STILL PAYING FOR ONE OF THE OLD CONTRACT EXTRAS. I AM REVIEWING MY STATEMENTS TONIGHT, IF I DON'T SEE ONE CELL NUMBER BEING ADDED EXTRA 100MB DATA I WILL BE TAKING THIS THE NCB AND NCA. IF ONE PHONE IS BEING TOPPED UP, IT JUST SHOWS YOU WHAT VODACOMS SERVICE IS LIKE. NONE EXISTENT!!!!</p> <p> </p> <p>DON'T USE VODACOM!!! YOU WILL SEND ALOT OF YOUR TIME DISAPPOINTED, FRUSTRATED AND ANGRY!!!</p>

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Replies (1)
Vodacom
Vodacom's reply19 May 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team