A DREADFUL INARTICULATE EXCHANGE

I've been a VODACOM customer since cellphones came out and have experienced the worst service in history while applying for a new contract. The contract was approved and I was the one chasing and following up daily. According to their confirmations dept. they could not reach me on my cell and even after giving them alternative numbers to call me which they did not use they advise that the contract is cancelled. Had I not called them today again, I would still be waiting for the delivery. I have never experienced such poor service and excuses like this in my life. If VODACOM wants to keep their customers happy they should start by fixing their customer service department because no one in that call center accepts accountability or even goes the extra mile to resolve a query. The worst part is no communication is sent and Managers are not involved, INFACT when you request to speak to a Manager you get a normal call center agent pretending to be a Manager with no resolution.