CT
Chris T
1 reviews | Active since Jun 2013
05 May 2022, 17:34
A disgrace and out right thievery
Signed a contract stating I would pay x amount every month for the bundle that I am on.
4 months into the contract and Vodacom decides to increase its fees! Apparently there is some clause in their contracts that allow them to increase the monthly rate to whatever they want, whenever they want.
So you are fooled into thinking you will be paying x amount every month and then they decide to increase the monthly installment.
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Vodacom's replyOfficial
06 May 2022, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2022, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team