A DESPERATE APPEAL TO VODACOM: PLEASE, PLEASE, PLEASE FIX MY CONNECTION

<p>I have had a laptop + 2 GB data on a R399 p.m. contract with Vodacom since April 2016. It connects (very, very badly) to the internet via a Huawei 3G ****le.</p> <p> </p> <p>It is impossible do my work on this device with its Vodacom connection. It continually connects and disconnects, connects and disconnects, connects and disconnects. It shows a yellow triangle on the bottom right of the screen. Alternatively, it shows bars as if connected, but fails to send or receive.</p> <p> </p> <p>I am in Johannesburg, not in the Kalahari. From the connection quality you wouldn’t say so.</p> <p> </p> <p>I have tried time after time to get help from Vodacom, but…</p> <p> </p> <p> - Their call centre is a disaster (long queuing times, and no help)<br /> - Their Eastgate customer “care” centre is a disaster (long queuing times, and no help)<br /> - Their Eastgate shop gave no help at all.<br /> - Their Bedfordview shop gave no help at all.<br /> </p> <p>Ten months and a dozen Hello Peter complaints later, nothing has changed. The device continues to connect and disconnect, connect and disconnect, connect and disconnect.</p> <p> </p> <p>Attempt after attempt to get help from Vodacom has proved fruitless. It is impossible to get anything more meaningful from Vodacom than that robotic “your compliant is being referred Department X” non-response.</p> <p> </p> <p>How does one get Vodacom's attention? </p>