KM
Kgopotso M

1 reviews | Active since Jul 2019

14 Oct 2020, 15:17

A decision you will regret and have to pay a lot to get out of their month to month contract. I'm invoiced 6k and I've been paying my bill on time every month

Worst decision of my entire life and believe me I've made worse decisions. Don't fall for the month to month ****, try and cancel and you'll see their true colors. I've been with easyweb and when I moved to a place where they had no coverage, they came and collected their router and we went our separate ways. With Vodacom, when you cancel you're opening a jar of worms. Ridiculous charges e.g. I've paid my bill every month on time, now that I want to cancel their month to month contract I owe them 6k?

I've had a lot of problems with Vodacom, i.e. included 12 month contract for a locked router that you can't do anything with once you part ways with them. Leaving oil stains on my parking that I'm now liable for the cleanup cost Running me for a full year at 250gB less than the fup I'm supposed to be allocated Running me at half the speed I pay for Forcing me to go an extra month with them cause well they are a big company and I can't do anything.

All I can do is protect everyone else from this monster. Do yourself a favour go for something you can get out of easily Vodacom almost feels like a bad car that I now need to pay off. Save yourself the regret

0
Replies (1)
Vodacom
Vodacom's reply15 Oct 2020, 06:43
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team