A data contract that never works
I feel like 1 star is too high. I'm being forced to pay for a data contract that just never works during load-shedding, even stage 2. I understand that during stage 4 and 6 your backup power supplies do not have enough time to recharge but even during stage 2 load shedding my data contract is useless. MTN contracts seem to work fine during stage 2 load shedding! Vodacom is supposed to have the best coverage. Please explain that to me? And to top it off, I'm being forced to pay for this contract for the next 20 months. I have to pay for a service that doesn't work. Well done Vodacom!
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Vodacom's replyOfficial
06 Feb 2020, 19:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2020, 19:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Feb 2020, 19:31Vodacom is aware that many customers around the country will be experiencing issues connecting to the network due to load shedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread load shedding. We have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once load shedding runs its course.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2020, 19:31
Official
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network due to load shedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread load shedding. We have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once load shedding runs its course.
Regards,
Vodacom Consumer Website Team
Best regards,