A Customer Retention failure called Vodacom Fiber

On 25th November 2022, at approximately 08:15 I call *** and request to cancel my Fiber service. Reason being I am paying Vodacom R 1 099PM for a 50/50Mb fiber line. No one ever advised me i am being overcharged, even though you call me each month to offer me some other unrelated services. On this morning of 25th November 2022, I am advised by Azande Khumalo that I should reconsider cancellation, as Vodacom does not wish to lose customers. I have been with Vodacom now for more than +20 years. Azande, a real brand ambassador goes to work and i enjoy his personality and banter, where I am offered 200/200Mb as a retention offer, with a new router and payment holiday implying my 1st installment is March 2023, all for R 599pm. This sounds good, even though I am already aware that Cell C is offering the same deal for R 489pm. To top it off, I am offered a TV for an additional R 299pm, now i agree to this as I could offer this as a gift to someone. Its 01 December 2022, and I have been calling Vodacom each day, since the 25th November 2022, and theres one systematic issue after the other. I am at the point, where all i juts want now is my 200/200mb fiber deal, with new router and payment holiday until March 2022, keep the silly TV set which i never really needed in the 1st place. So today, I finally decide to let the rest of the Hello Peter membership know how utterly disconnected Vodacom is from ensuring customer centricity. I must admit, the agent I dealt with, Azande Khumalo, is a really nice chap, with a fantastic personality, whom with all fairness, should not be blamed for the disaster called Vodacom Customer Dis-service! I must have spoken to so many agents, from Nosipiwo, to Nkosinathi, to Mandisa, etc, all of you have been great, however I still have had zero progress with my retention/ escalation/ debacle... Vodacom, if it wasnt for these employees, I would run a mile, and if it wasnt bcos of loadshedding eating into your profits I would run a mile! Get your act together, because you messing up with the last mile, and your loyal customers like myself, will soon become totally intolerant of your total lack of service!