A customer or just a number?

For such a large corporate, I must say that Vodacom has the refund procedures. Long story short, they charge R100.00 for a missed debit order (without a courtesy phone call) which, by the way, is more than my bank would charge if i missed a debit order for whatever reason. I settled my account (12th July) and requested that my debit order date be moved to the 15th of each month. Guess what? I was debited on the 15th Jul for the amount already settled on the 12th! I got a chance to call in on 19th July and was advised that the refund request was successful but takes 14 *WORKING* days to be paid :/ Turns out they'd sent an sms after the call (to the sim in my wifi device) requesting a proof of payment, which I missed for obvious reasons... Today I called again and was advised that it's procedure and that I'll probably have to wait another 7 to 14 working days before being refunded. Customer service who?