A customer for nearly 30 years - Vodacom doesn't care

I have been with Vodacom since it practically started. I am on a personal business package and because of the current situation with Covid and finances I would like to downgrade to a less expensive package. I was on the phone to Vodacom for 50 min being sent from pillar to post and was finally told if I want to downgrade I have to pay a penalty. I'm absolutely gobsmacked that as a loyal customer for all these years and with the current situation, that was my only choice. If I do not get satisfactory feedback on this I am going to go to every social media platform I can find as well as swapping service providers. Shame on you Vodacom for your for your lack of empathy!