BM
Boitumelo M
1 reviews | Active since Mar 2024
19 Mar 2024, 11:07
A CONTRACT RENEWED WITHOUT OUR KNOWLEDGE.
My contract ended on December but apparently a consultant from Ferndale Square (Vodacom) renewed another contract without our knowledge. Now there's an outstanding balance that of R2000 yet we didnt take another contract. We've been calling and going to Vodacom yet no one can help us. My sim is blocked, i cant make nor recieve calls because of this outstanding balancing of the contract we didnt even take.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Mar 2024, 11:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Mar 2024, 11:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Mar 2024, 10:11 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant Store Management Department and based on the feedback received, they will make contact and assist further. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2024, 10:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant Store Management Department and based on the feedback received, they will make contact and assist further. Regards Consumer Website Team
Best regards,