A continued nightmare

<p>In April 2016, I complained on Vodacom's Facebook page twice because I had requested data bundles through USSD code, which even after confirmation of the request being processed, were not loaded. I then received feedback from Vodacom that they had technical difficulties and they were battling to load the said bundles.</p> <p>After being charged more than R1900 for out of bundle data usage, I then again communicated another complaint. This made no sense for me to charged such, when the issue was acknowledged as an issue on the company's side.</p> <p> </p> <p>I then spoke to a Lance, who told me I needed to pay the full bill because they couldn't reverse what was already invoiced and then only afterwards Vodacom would pass a credit note for two things:</p> <p>1. A month to month bundle that was loaded on my account without my request.</p> <p>2. The out of bundle charges I was charged during the time they couldn't load the bundles.</p> <p> </p> <p>I found this to be ludicrous as I was expected to pay for Vodacom not being able to deliver a service as they should have. I therefore only paid through what was rightfully due to them.</p> <p> </p> <p>I am not being harrassed with sms's about an account that's overdue, and when I check, it is because the so called credit note for the out of bundle data charges were never reversed as Lance said they would.</p> <p> </p> <p>As a loyal customer of Vodacom, having been with the company for over 8 years, a fully paid up accoutn in all that time, I find it disturbing that this is how I am treated. The fact that in the past 4 years, not a single year has gone by where I don't have to complain about something or the other, it leaves me wondering why I continue to have a contract with the provider.</p> <p> </p> <p>Please can this be sorted and the harrassment haulted. It really leaves a sour taste when I've been nothing but a good customer for so long.</p> <p> </p> <p>The irony in all this is when on the same day you get an sms harrassing you for payment, yet get a call from another Vodacom agent, wanting to offer you some or other service because of your great profile as a loyal customer. Make up your minds.</p>