1 reviews | Active since Apr 2016

23 May 2016, 14:47

A CONSULTANT WILL CONTACT YOU?

<p>Daer consumer website team,</p> <p>Please do not let a consultant contact me, because he will aslo make an empty promise such as the previous 7 that contacted me and promised me service.</p> <p>I know you get paid to monitor hellopeter and sooth the customer with buldust.</p> <p>PLEASE let someone who really cares about service solve my problem!!!</p> <p> </p> <p>Hi consumer website team,</p> <p>Thank you for your reply.<br />a Consultant namely Dries phone me promptly and promised me that a amplifier will be installed within a day.<br />since then 3 weeks and no word, I send two e mails to mushin davids. He did not even bother to reply.</p> <p>here is the mail for your records:</p> <p>Dear Sir,</p> <p>On 11 Jan 2016, I contacted you regarding the poor Cellular signal. Your office responded very quickly ( see correspondence below)</p> <p>I heard nothing from you for 4 months and after numerous calls decided to post on Hello Peter.</p> <p>The next day Dries from your office phoned me and promised that a booster is on its way to be installed. That was on 12 April 2016.</p> <p>Today is the 28 of April 2016</p> <p>Is it possible that someone from your office could give me an indication what the progress is?</p> <p> </p> <p>What poor service :-(</p>

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Replies (1)
Vodacom
Vodacom's reply24 May 2016, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team