A complete ****

so January 2022 i take up fibre with octotel using vodacom since initially they started with 25mbs up and down speed then they moved you automatically to a new line speed they just send a message that this is no longer available etc... however since last year i have been fighting the same fight with them when they again moved my line speed from 50 to 75 and just saying this is your new bill again i phoned in and lo and behold no issues we sort it out for you which was okay for about 3 months and then it started again in June i phoned in lady says no problem your issue is sorted so i pay the new fee thinking next month no issues lo and behold the same issue today on the line almost a hour being moved between billing and fibre only to be told there was a error on the system unfortunately we cannot refund you nor can we guarantee that you will not be moved to a new line speed etc.... so if this is not a load of horse ,,, since when does the consumer have to pay for a system error ????? then you have a cancellation fee because of the contract period hold up open ended contract meaning month to month why do i have to pay? No sorry my bad can see that you on a month to month so there no cancelation fee okay so proceed with cancelling my contract well you will have to Pay R829 but for August as well what the ..........nope your system creates the error and i have to pay for it for 3 months no way in hell