A COMPLAIN TO A COMPLIOMENT AND BACK TO COMPLAIN OF BREACH OF CONTRACT

Concerning my last issue with the breach of contract , I had converted the rating too quickly as Monday the 16th April 2018 I was assured by Rudi from the escalations department that my account will be cancelled and I wont be owing the company anymore and this morning the 18th April 2018 from the collections department.

When I call the collections department this morning and spoke to Nonhlanhla Khumalo with ref as the time of call 08:44, she advised me that she will talk with her supervisor/team leader to call me back after a follow up was made as she cannot se one of the order numbers I supp**** her for the Friday complain(ref 1- ********** ********** ), she was able to view only the December 2017 order ref 1- ********** ********** .

My issue is now I have to go back after I had though this will be sorted out and I have never had bad credit and my score is affected by the cycle due arrears imposed to me while I was not responsible from changing the cancellation I had made in time in Dec 2017 but now what should I do?

Please enlighten me Vodacom, why are you doing this to me?