A company that does not treat customers fairly.

Ordered vodacom home internet 20 mbps at R 649 x 24 months. Ram **** about me not being available on the delivery day. Finally delivered late Tuesday afternoon. Followed activation process as per sales agent. Did not work. Called vodacom 8am Wednesday morning. They said there was a problem with home internet activation and it would be done by Friday or Monday or Tuesday. Not a problem until they debited my bank account on Friday for R696.50. Agreed upon debit order day was the 1st. Agreed upon amount R649 x 24 months. I am now paying in advance for a service I don't have and at almost R50 more than the advertised and agreed upon amount. I called them immediately and was told that this was the amount that I had agreed to pay. Another lie. Was put through to cancellations and the guy (Wilson) answered as "upgrades" and not cancellations. A surly, sour kind of guy. Told me that as the customer I don't count and that vodacom are the gods. This means that they will collect their router in 7 to 14 days and once they have it back they will refund me. No apology for debiting the incorrect amount on the incorrect day. No fuss to refund money taken from my account **********ly. No. I must just wait for their process to take place. How can I trust them? They have proved that I cannot. They lack honesty and integrity. I said I would return the debit order as they have overstepped the mark. Expecting me to pay for a service that I don't have and to pay more than the agreed amount. Mr surly sour said I would be charged a cancelation fee. A cancelation fee for what? I don't have a service and I am busy with them on the phone cancelling the service within the 14 day period. Deal with this dishonest company at your own risk.