A company intent on positive customer experience despite lack of payment

I've been experiencing a debilitating financial crisis and unable to pay many of my debts and I've been receiving threat after threat from creditors, understandably. Instead Vodacom has taken customer experience to the next level, turning towards kindness instead of violence towards my pain. They have chosen to give me opportunities to find ways to pay for their services without adding more stress and costs and not calling daily, no daily or even weekly embarrassment of being asked 10 000 questions about my cognitive ability to understand how my lack of payment will affect my credit rating. Truly refreshing.