A communication company with communication issues.
Vodacom seems to be a constant 'communication company with communication issues!'
Never mind the fact that there is a glaring spelling error on their website, making contact is virtually impossible, particularly if you are outside South Africa.
I have an account query and, regardless of which contact selection I make, I get the following message:
> Email us
Dear Valued Customer
Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. <
Well, calling 082 111 is not possible (from elsewhere other than in South Africa), and even if you do call this number, you ought to make a pot of coffee, put your feet up and WAIT...
My contract is coming to an end shortly and, as I realise that if you do not physically cancel the contract, you will continue to be charged the contract fee. So, my question is, how does one actually do this?
I look forward to being advised of a pain-free, practical solution that works.
Judith
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
25 Apr 2019, 13:16 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2019, 13:16
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
26 Apr 2019, 16:48Dum-tee-dum, and I wait...
's update26 Apr 2019, 16:48
Reviewer Update
Dum-tee-dum, and I wait...
Vodacom's replyOfficial
29 Apr 2019, 09:33Dear Judith,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Vodacom's reply29 Apr 2019, 09:33
Official
Dear Judith,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
's updateReviewer Update
04 May 2019, 13:31Dum dee dum.... I wait!
's update04 May 2019, 13:31
Reviewer Update
Dum dee dum.... I wait!
's updateReviewer Update
14 May 2019, 15:06I AM STILL WAITING!
And still I wait for a resolution and the cancellation of the contract!
See my correspondence sent on 29 April (personal information / response replaced with ###) in response to an email from Vodacom assuring me that they would assist me with my query. To date I have not had a response, acknowledgement or confirmation that the contract will be cancelled:
"Sent: 29 April 2019 11:14
To: **********
Subject: RE:
1)ID number: ###
2)Type of contract package. ###
3)Name of bank and account type. ###
4)Address details. ### however the address you are using, which I have amended at a Vodacom outlet in ###, and via email, and via call to the contact centre, has not been amended and still reflects ### which has not been my postal address for many years. I therefore assume the physical address you have on record would be ###)
I am sending you the above information that you have requested and via this correspondence am advising you in writing that I wish to cancel my contract number ### for cell number ### which comes to an end soon – hereby giving you the required month’s notice.
I look forward to hearing from you.
Judith
From: ********** **********
Sent: 29 April 2019 08:33
Subject: RE:
Dear Judith,
The protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
1)ID number.
2)Type of contract package.
3)Name of bank and account type.
4)Address details.
Once we receive this, we will be able to assist with your query.
's update14 May 2019, 15:06
Reviewer Update
I AM STILL WAITING!
And still I wait for a resolution and the cancellation of the contract!
See my correspondence sent on 29 April (personal information / response replaced with ###) in response to an email from Vodacom assuring me that they would assist me with my query. To date I have not had a response, acknowledgement or confirmation that the contract will be cancelled:
"Sent: 29 April 2019 11:14
To: **********
Subject: RE:
1)ID number: ###
2)Type of contract package. ###
3)Name of bank and account type. ###
4)Address details. ### however the address you are using, which I have amended at a Vodacom outlet in ###, and via email, and via call to the contact centre, has not been amended and still reflects ### which has not been my postal address for many years. I therefore assume the physical address you have on record would be ###)
I am sending you the above information that you have requested and via this correspondence am advising you in writing that I wish to cancel my contract number ### for cell number ### which comes to an end soon – hereby giving you the required month’s notice.
I look forward to hearing from you.
Judith
From: ********** **********
Sent: 29 April 2019 08:33
Subject: RE:
Dear Judith,
The protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
1)ID number.
2)Type of contract package.
3)Name of bank and account type.
4)Address details.
Once we receive this, we will be able to assist with your query.
's updateReviewer Update
13 Aug 2019, 15:22And so the circus starts again! Why on earth am I shunted from pillar to post and back again to sort out a simple issue!!!!!!!!!!!!!!!!!!!!!!!! Please refer to the attached email correspondence.
My contract ends now - end of August 2019 - and I need to send the obligatory written request to cancel and NOT renew the contract. Can anyone please sort this out for me?Gmail - Re_ Vodacom Customer Care Reply - Authentication Response Ref_ 000E_WDX9.pdf 259.11 KB
My contract ends now - end of August 2019 - and I need to send the obligatory written request to cancel and NOT renew the contract. Can anyone please sort this out for me?Gmail - Re_ Vodacom Customer Care Reply - Authentication Response Ref_ 000E_WDX9.pdf 259.11 KB
's update13 Aug 2019, 15:22
Reviewer Update
And so the circus starts again! Why on earth am I shunted from pillar to post and back again to sort out a simple issue!!!!!!!!!!!!!!!!!!!!!!!! Please refer to the attached email correspondence.
My contract ends now - end of August 2019 - and I need to send the obligatory written request to cancel and NOT renew the contract. Can anyone please sort this out for me?Gmail - Re_ Vodacom Customer Care Reply - Authentication Response Ref_ 000E_WDX9.pdf 259.11 KB
My contract ends now - end of August 2019 - and I need to send the obligatory written request to cancel and NOT renew the contract. Can anyone please sort this out for me?Gmail - Re_ Vodacom Customer Care Reply - Authentication Response Ref_ 000E_WDX9.pdf 259.11 KB