A client for 15 Years... and this is how Vodacom repays loyalty!

<p>So, i have NEVER had a problem with data usage, because Vodacom has ALWAYS notified me via automated sms when my Data Bundel was depleted. </p> <p> </p> <p>Twice now, in two consecutive months have my data bundles run out and R350 - R450 of airtime depleted (two consectutive months after 15 years of being a client?!). The first time i was lucky enough to get through to the "solutions department" who refunded the airtime to me immidiatly, yet this month i get through to a call centre in Cape Town (Who cannot transfer to the Solutions Department)...</p> <p> </p> <p>I spoke to Thandi, and asked her if Vodacom still sends out the sms's that data has been depleted. Her response is "SOMETIMES"; i'm sorry but what is "Sometimes?!"...</p> <p> </p> <p>Then i continue my query only to be told that it is my responsibility to check my data balances (I agree, but vodacom has vetted me over years to not ever need to do this becuase of an automated sms notification system).</p> <p> </p> <p>So, after arguing "responsibility", i subsequently get told that vodacom "Does Not send the notification sms's anymore", so which is it Thandi... Does Vodacom send it "sometimes" or "not anymore"?</p> <p> </p> <p>With my contract up for renewal, i doubt Vodacom will be my 1st choise this time around.</p> <p> </p> <p>I have stayed with Vodacom for 15 Years because of great service and fantastic systems that are in place to assist Clients but that seems to be non existent anymore.</p> <p> </p> <p>I get **** to on a query, just to "shut me up"?</p> <p> </p> <p>Thanks Vodacom.</p>