A Cellular company that wont upgrade you and wont call you back... a 30+ year customer!

Item: Vodacom
Rating: 1
Author: garethlev G

I have been trying for 4 days to get my contract upgraded and every call (6 now) someone says they will contact me back, but I never get called. I called back in today, and get a message that my number has been blocked from calling in due to the high number of calls....

Thats because I cant get help!!!

This is getting very difficult to deal with and highly frustrating. I have been with Vodacom for almost 30 years... this is just not acceptable.

Please can someone call ME back to cancel my contract

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Apr 2025, 11:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Apr 2025, 11:05

Official

garethlev G's updateReviewer Update

09 Apr 2025, 15:22

Good afternoon,

I'm exceptionally disillusioned and upset that after being promised a resolution, I have had one acknowledgement call and a promise of having someone who can immediately assist, but absolutely no communications since...

How can I solve this and stop being billed...!!!

garethlev G's update09 Apr 2025, 15:22

Reviewer Update