A CANCELED ACCOUNT REOPENEDTHORITY WITHOUT MY KNOWLEDGE AND AU

On the 9th December 2017 08:40, I called to cancel a contract which was suppose to end in Jan 2018 and the order was to move to prepaid. The order number for the call was 1- ********** ********** .

At the end of Feb 2018, I saw a debit order and I reversed it because I had been told that the last debit order will be end January. However today the 13th February I was going through emails and Vodacom has been billing me for an account that I requested it to be closed and the number to be converted.

I called and the Ref for the call is 1- ********** ********** , Thembinkosi advised me that the system do show that I made a request order to cancel the contract as it was about to end and then someone later changed that (without any information supp**** to me as to who did so and who advised him/her).

The billing of the previous two months I will not pay as even on their system it shows I cancelled the contract and that sim card I don't even know where it is as I cancelled it, they have made my name on the ITC to look as if I still have a contract with them and that affects my score as they billing me for something I do not use and have cancelled. For four years I have made payments and my credit score has been up to date and they have a nerve to do this to me.

I want answers and that amount I am billed for to be cancelled as VODACOM PERSONEL CHANGED MY REQUEST WITHOUT MY AUTHORISATION.