1 reviews | Active since Oct 2011
A Call-back service with NO call-backs
<p>I scheduled a callback on Vodacom's website on 6 Feb 2017 and received an sms stating that I will get a call within 24 hours. Two days later, on the 8th, I logged another callback after not receiving a call. I received a message saying that I have a callback pending and I can only shedule one at a time. Again they stated I will receive a call within 24 hours. I did the same thing on the 10th and got the same response. I did the same thing today, 13 March, and got the SAME response. To date, no-one has contacted me and now I HAVE LOST ABOUT 10GB OF DATA AS A RESULT of not getting my query resolved in time.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs Mariette Edwards
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Good Day Mrs Mariette Edwards
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Thank you for the prompt response and for making sure that my complaint is resolved to my satisfaction.
Thank you for the prompt response and for making sure that my complaint is resolved to my satisfaction.