A/C Query - *** / *** / ***

<p>I have been contacting Vodacom since the end of October to sort out my account. I had a Smart M contract, which included a handset @ R608.50 pm. The handset was fully paid in Aug, so my instalment should have been R358.50pm X 2 = R717.00. Instead they deducted R354.65 + R386.50 = R741.15 (o/charged R24.15)</p> <p> </p> <p>I then upgraded my contract online in October. as per Vodacom’s policy, when upgrading online you are not charged the admin fee of R150. I have been contacting them since I viewed my invoice online and saw that they charged me the R150. At the end of Nov they deducted R458.50 i.s.o. R308.50. I kept getting sms's saying my query had been escalated.</p> <p> </p> <p>On Monday 05.12.16 I got an sms to say my query had been solved. I have checked my bank account, and nothing has been refunded.</p> <p> </p> <p>If you owe them R1 they will make sure that they deduct it. I want to know how their accounts dept operates. They owe me R174.15 now. How long must I wait for my refund ?</p> <p> </p>