PG
Pearl G
1 reviews | Active since Aug 2020
24 Aug 2020, 04:44
A bunch of *****
Goodday As an existing Vodacom customer I’m very dissatisfied with the service from Vodacom I had my fibre installed and it’s been 4 days and it’s not working The people at your call center are either completely useless or they lie a lot They are always calling someone to activate it and it should take 5 minutes but they never do . These things have not worked not once both their LTE and their fibre , I’m so over this network all you guys do is take people’s money and not deliver the service .
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Replies (2)
Vodacom's replyOfficial
24 Aug 2020, 07:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Aug 2020, 07:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PG
Pearl G's updateReviewer Update
24 Aug 2020, 08:05What consultant will call me back ?
I’ve spoken to over 8 people about the same thing and all 8 of those people said they would call back Stacy , Lyn , Daniel all of them said they will call back and they did not .
You guys just completely fail at delivering what is on the contract if this thing is not sorted out today
I’m disconnecting all these wires that were put in my apartment and dropping off your products at your stores and cancelling my contract and I don’t expect to pay anything because I never used your things and they never worked for me not once .
Thank you .
I’ve spoken to over 8 people about the same thing and all 8 of those people said they would call back Stacy , Lyn , Daniel all of them said they will call back and they did not .
You guys just completely fail at delivering what is on the contract if this thing is not sorted out today
I’m disconnecting all these wires that were put in my apartment and dropping off your products at your stores and cancelling my contract and I don’t expect to pay anything because I never used your things and they never worked for me not once .
Thank you .
PG
Pearl G's update24 Aug 2020, 08:05
Reviewer Update
What consultant will call me back ?
I’ve spoken to over 8 people about the same thing and all 8 of those people said they would call back Stacy , Lyn , Daniel all of them said they will call back and they did not .
You guys just completely fail at delivering what is on the contract if this thing is not sorted out today
I’m disconnecting all these wires that were put in my apartment and dropping off your products at your stores and cancelling my contract and I don’t expect to pay anything because I never used your things and they never worked for me not once .
Thank you .
I’ve spoken to over 8 people about the same thing and all 8 of those people said they would call back Stacy , Lyn , Daniel all of them said they will call back and they did not .
You guys just completely fail at delivering what is on the contract if this thing is not sorted out today
I’m disconnecting all these wires that were put in my apartment and dropping off your products at your stores and cancelling my contract and I don’t expect to pay anything because I never used your things and they never worked for me not once .
Thank you .