CM
Christopher M
1 reviews | Active since Mar 2013
28 Feb 2022, 23:41
A bunch of Idiots
Upgraded my 8 year contract. Ordered a phone and smart watch before Christmas. Received a Fitbit middle Jan. Have been waiting since then for them to pick it up and credit it. I have phoned numerous times and spoken a many "team Leaders " Still no joy. Have now been waiting since the 24th for a Manager to return my call. I can't cancel the contract because they haven't picked up the phone and fit it, I can't use the phone because it has to be returned together. A total bunch of absolute idiots.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Mar 2022, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2022, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Christopher M's updateReviewer Update
02 Mar 2022, 19:47Still waiting, Called the call center 3 times today, Was promised a manager will get in contact with me. Still waiting. Still paying for a phone I can't use.
CM
Christopher M's update02 Mar 2022, 19:47
Reviewer Update
Still waiting, Called the call center 3 times today, Was promised a manager will get in contact with me. Still waiting. Still paying for a phone I can't use.
CM
Christopher M's updateReviewer Update
03 Mar 2022, 19:00Dear Bunch of Idiots aka Vodacom
I have had no correspondence from you.
Not privately as you claim, neither has your call center contacted me despite your agent claiming to have escalated the complaint to a senior manager.
I have had no correspondence from you.
Not privately as you claim, neither has your call center contacted me despite your agent claiming to have escalated the complaint to a senior manager.
CM
Christopher M's update03 Mar 2022, 19:00
Reviewer Update
Dear Bunch of Idiots aka Vodacom
I have had no correspondence from you.
Not privately as you claim, neither has your call center contacted me despite your agent claiming to have escalated the complaint to a senior manager.
I have had no correspondence from you.
Not privately as you claim, neither has your call center contacted me despite your agent claiming to have escalated the complaint to a senior manager.
CM
Christopher M's updateReviewer Update
08 Mar 2022, 22:43More lies from Vodacom, Contacted their call centre on Friday, A Team Leader promised to call me on Monday and provide feedback as to when the wrongly delivered product will be picked up its only been over 25 working Days, They promised to do it in 14. No surprises , they didn't contact me on Monday, I called back today and again on Manager or Team Leader available, Call centre agent promised a manager will contact me and again more lies.
It's absolutely pathetic service and on top of it all I'm still being billed
It's absolutely pathetic service and on top of it all I'm still being billed
CM
Christopher M's update08 Mar 2022, 22:43
Reviewer Update
More lies from Vodacom, Contacted their call centre on Friday, A Team Leader promised to call me on Monday and provide feedback as to when the wrongly delivered product will be picked up its only been over 25 working Days, They promised to do it in 14. No surprises , they didn't contact me on Monday, I called back today and again on Manager or Team Leader available, Call centre agent promised a manager will contact me and again more lies.
It's absolutely pathetic service and on top of it all I'm still being billed
It's absolutely pathetic service and on top of it all I'm still being billed