MN
Milton N

1 reviews | Active since Nov 2017

26 Aug 2026, 19:43

A Brand That Has Lost Its Way – Holding Me Hostage With Broken Service

I am absolutely disgusted with Vodacom Fibre. For weeks, my line has only worked like a part-time employee from 08h00 to 15h30. After that, it’s dead. This has been going on since 17 August 2026 to date. This failure is a direct breach of the Service Level Agreement and a complete violation of the Treating Customers Fairly (TCF) outcome that promises products work the way they are meant too.

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Replies (1)
Vodacom
Vodacom's reply27 Aug 2026, 07:31
Official
Dear Customer,

Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team