A BRAND NEW PHONE WITHOUT CARPLAY

I got my new iPhone 16 in October and I’ve been buying charging cables so that I can connect to CarPlay but none of the cables were able to connect to CarPlay , so I went to Vodacom Mall of Africa, only to be told my phone which I got on an online upgrade,does not have apple carplay 🤷🏽♀️😳😣now I have to take it to a repair center for the app to be added meaning I will be without a phone for 24-72hours apparently and I was told the repair center is in kempton park festival mall ,festival mall Vodacom says lakeside mall 🙆🏻♀️yhooo guys you really want my soul Shem !!! I called the call center and spoke to Siyanda in customer service and she told me to change my region to UK and restart my phone & download CarPlay like WHY WOULD I NEED TO DOWNLOAD IT 🙆🏻♀️then she called me back & put me on hold for more than 10min 😡like why do this to me ?Why give me a phone that doesn’t have CarPlay??? My phone is still under warranty so it’s either I get a new phone or you repair it !