A blocked Sim swop

Hi

So recently i had my cellphone ******, to which I called Vodacom as soon as i could to block my number and blacklist the phone, this is after the call drops like 3 times. I had to phone back the next day to get the ITC number which was supposed to be provided to me on the call. Whilst on the phone i asked can i unblock the number when i do a sim swop and i was advised yes.

Now after all the trauma of having my phone ******, getting a new phone and being without a phone for about 4 to 5 days. I finally end up getting a new phone and going into the vodacom shop at Clearwater called Vodacom 4u to do a sim swop.

The first consultant to assist came to ask how to assist, and i advised i want a sim swop and to unblock the specific number, without introducing herself or anything she simply pointed in a direction of a few computers. We assumed that she wants us to sit at one of them. She then proceeded to ignore us whilst she continued to scroll on a phone showing her colleagues something. When she eventually paid attention to us, i again advised that i need a sim swop and the number to unblocked.

After about 20 minutes she received notification with an OTP to complete the Sim swop. I again asked her if the number will also be unblocked and she confirmed yes. Once all this was done we were told that we can pay the R 63.00 for the sim swop. I was about to open the sim and input it in my phone to which is was only advised then that i need to wait 4 hours before i insert the sim into the phone. I have no problem with the waiting as i understand it takes time. We paid the R 63.00 and left.

I waited the required amount of time and inserted the sim at 21:55 last night and of course the number was still blocked?????????????????????

Now the first clue to having the number unblocked was not that i requested it (which is did on about 3 occasions), but it was the fact that i DID A SIM SWOP AND PAID FOR IT. Why in the hell would i do that if i wasn't going to use the number?????????????????????

NOW PLEASE CAN SOMEONE GIVE ME A CALL ON THE NUMBER THAT SHOULD HAVE BEEN UNBLOCKED!!!! ********** 842 (Here is another clue THIS IS THE ONLY NUMBER I HAVE, and it is still blocked so you wont be able to reach me without unblocking it!!!!)

Awaiting a response at your soonest convenience?