NS
Nkgonne S

1 reviews | Active since Jun 2014

13 Jul 2017, 13:37

A Big Thank you to your consultants

<p>Dear Vodacom,</p> <p>On the 22nd June I learnt that I was a victim of ***** when I noticed a Vodacom debit order off my account. I immediately called your customer service to query this and got through to Pulane and we confirmed that it was *****. Pulane was very compassionate, very clued up and guided me as to what I need to do. The following day I took my documents to Vodaworld in Midrand and was assisted by Dineo, who was just as amazing. </p> <p>But my MVP to everything was Vuyo (wish I had taken down her surname). The first time I came in contact with her I had called your call centre, as soon as she picked up my line cut, and she called back immediately. I enquired about the second debit order that went off my account again. I couldn't have asked for a better person to assist me. She not only cared but followed up when she said she will follow up, until today when the ***** department sent me an email to confirm their investigation confirms my name was **********ly used and I will be cleared. </p> <p>I cannot thank you enough for being so great to me during this difficult time, while I am not even your client at all at the moment. I am truly wowed. </p> <p>To all the consultants that assisted me, I cannot thank you enough! </p> <p>I am definitely sold, once all this ***** nonsense is finally sorted out and my name cleared, I am coming over to you without thinking twice.</p> <p>Thank you thank you thank you!!!</p> <p>Nkgonne</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Jul 2017, 14:45
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team