A bad experience with Vodacom Nelson mandela Square

I was patient and very polite when i delt with Vodacom , I handed my hand set back with in 24 hrs as the deal wa incorrect was suppose to be Corporate deal that included 500 mb Data the deal was incorrect and expensive as i explained them to cancel , they paid me R105.00 but was promised that they will refund me the connection fee as well by Vodacom Mandela Square an email dated Sent: 14 November 2017 10:25 AM stated " they can not refund you so please take it up the Vodacom accounts maybe they can do something for you .I have been very patient with Vodacom as a client , and i have and did co-operated in all the ways possible ,to get this matter solved asthe Deal was cancelled with in 24 hrs and handset given back all due to miscommunication and lack of stock availability at the Corporate Store 135 Rivonia . i sincerely hop i will get the apologies' and my money back as verbally communicated and promised while standing and producing all the bank statements as they requested and i had to pay for those bank statements to prove it that Friday all for the inconvenience its has caused me Barry Erasmus