AV
Antoinette V
1 reviews | Active since Mar 2019
13 Mar 2019, 17:13
A bad experience at Vodacom shop in Woodlands Mall.
I visited the Vodacom shop, next to Game, in Woodlands Mall on 22 February 2019 to upgrade my mobile contract. The mobile I was advised by the consultant had to be ordered. He told us that the mobile would be ready by the next week. I visited the shop again on 06 March 2019 and was told that the mobile was on its way and that it would soon arrive. I called again today, 13 March 2019, and was informed that this mobile has been discontinued and is not available. We are disgusted at the total absence of customer care.
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Replies (2)
Vodacom's replyOfficial
13 Mar 2019, 18:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 18:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Mar 2019, 18:40Dear Antoinette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Sales Team on ***4 (free call from Vodacom sim) for assistance with your upgrade. They will be able to advise if we still have stock available of the device you wished to upgrade to. If not, you will need to choose a different handset.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 18:40
Official
Dear Antoinette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Sales Team on ***4 (free call from Vodacom sim) for assistance with your upgrade. They will be able to advise if we still have stock available of the device you wished to upgrade to. If not, you will need to choose a different handset.
Regards,
Vodacom Consumer Website Team