A 3 year battle with Vodacom Century City

It’s such a pity that situations get to a point where you feel pushed to come to platforms like this in the hope of finally being heard.

In 2020 (which was also not the first time) I went into Vodacom to move my cell phone contract from my fathers name to my own. A very simple ask. Months of back and forth, no responses, multiple calls, emails, visits and literally getting NOTHING out of anyone as no one wanted to pick up responsibility and just do their role 🤷🏻♀️ I gave up, upgraded under my fathers name and left it. With the annoyance of having to pay my father every month instead of simply getting a normal debit order from Vodacom.

Here we are in 2023 and the situation is repeating itself. A few months ago I went into the store AGAIN, requesting and applying to move from my fathers account to my own. I submitted all forms and was told it would take 7 working days. Well.. those went by. I called the store and the told me to phone the business accounts, called the business accounts and they told me to call the store. Followed up with the store on mail, no response. Drove and went into the store to find out that weeks ago they requested an extra document but the consultant failed to inform me. I email the document. Days go by. I email. I email customer care. I call. No response.

Let’s also bare this in mind. I work almost 12-13 hours a day I travel for work Because of no response to calls and mails I have to drive to century city to get an answer Pay for parking and petrol Take hours out of my work It’s so costly in all resources - time, finance and stress Simply to work with the company and request a service they provide To pay them and get a contract with them I cannot understand why I’m fighting this

Ok continuing No response.. I eventually make time to go back in AGAIN and get told that consultant never submitted the document mailed through. Which I advised I’m mailing. Well… another consultant assisted and promised he would submit it and then get back to me immediately Well… you can guess. 4 phone calls later, 4 days later, no response or feedback. So I go in again. More time and money. To be told: no sorry they declined because you need to resubmit all the documents this the current dates…. BECAUSE VODACOM WAS DELAYED IN SUBMITTING THE DOCUMENTS.

So am I right in understanding that once again their problem is put on me Now I haven’t upgraded because a work trip which I needed a new phone for I need to take MORE time and money to get statements, and and and all the documents Go back into the store AGAIN and try this again

The theme of lack of communication, care, passion for their roles and responsibility is shocking.

I cannot believe this repeat of experience 3 years later. I am so upset

With my career in service and hospitality, I have NEVER experienced this

I feel completely unheard I feel the lack of care and responsibility from the store and manager who is very aware of this at Vodacom upstairs in century city. And I feel pushed into the corner as no one wants to make this work but instead keeps giving me things to do and run around with - wasting time!

WHAT CAN I DO? WHO WILL HELP!