a 3 month waiting period on a ***** case!!

Good day,

After 3 months without any feedback from the ***** department, and numerous phone calls with unhelpful client service, I have now decided to go to the extend of using this platform to get results. My phone has been cut off due to ***** on my account which was addressed and all necessary documents send to , for 3 days I am told someone will contact me and here I am still waiting without any signal. I am told I cannot directly contact the ***** department to here what is the situation, but at the same time client services also cannot help due to no access to any information. This is highly unacceptable for a company with so many competition, I am a loyal customer for so many years and yet I am treated as a fool for waiting and waiting. The reference number on the case is EC-1JHQ-2CFENH.