PP
Pieter P

1 reviews | Active since May 2014

18 Jan 2021, 13:47

A 2nd review on how they treat you like a ****

Seeing that needed to respond privately I'll just respond here again.

I got into contact with you again today for the 18th time. I was able to reach someone about my issue however guess what, nothing happened again. In fact you put the phone down in my ear because S C R E W you client. I honestly cannot believe how you are treating me.

I did everything you asked of me and now you are treating me like trash. You keep saying that you wanted to contact me but you didn't even try. You keep telling me your going to disconnect my line however you don't speak to me. Your WORKERS did not do their job at all, and you keep treating me like I didn't do what was asked of me. I have paid you on time but you keep treating me like a ********, like someone you don't want as a customer.

so again, I canceled my fiber in november, you did not follow up and you are saying that it is my fault it is not you closed the ticket even tho I sent back the required documentation. Now you want me to pay for the months that I don't live there any more. Your workers refuse to help you **** the blame you don't try to contact me, and please don't respond with your generic trash message with someone will contact me, no one ever does

Regards

0
Replies (1)
Vodacom
Vodacom's reply18 Jan 2021, 15:47
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team