TW
TRACEY-LEE WILLIAMS

1 reviews | Active since Jan 2015

28 Jan 2015, 10:03

A 2007 VODACOM ACCOUNT

Good day,<br> I recently had my & my husband's free credit report done at Trans Union. They then picked up a Vodacom account on my husband's report. He had the account but never received any correspondence/phone calls/messages from Vodacom notifying him or even wanting to make an arrangement since 2007.Trans Union informed me to contact Vodacom.I contacted the Vodacom Legal Department on *** & the consultant explained the following: Vodacom handed the account over to the attorneys, but when they could not get hold of my husband sent the documents back to Vodacom who archived it until they one day get hold of my husband.They now want him to pay R6254.84 owing to them since 2007. According to my knowledge this debt has to be written off as prescribed debt. They want us to make an arrangement for 12 months.They are crazy wanting debt paid that was made 9 years ago. Its not my husband's fault no correspondence/phone calls/messages and even post did not get to him. I am not willing to pay for debt that is 9 years old. To top it all the contract wasn't directly with Vodacom but Autopage.Contacted the NCR for advice regarding this matter but got bad service & was referred to Ikasa.

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2015, 13:55
Official
Hello twilliams35,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team