a 14 year customer of Vodacom and experiencing an extreme turbulence of HIGH and LOW service delivery and customer centricity

My previous post explains in detail what i have gone through. Please read that before you read this post.

I have gone through a horrible upgrade experience. I lodged it to Hello Peter this past MONDAY 2nd Oct and was very soon called by Vodacom Customer Care that same day. I spoke to a lovely man by the name of Lucian who confirmed that he could see that my migration had not happened effective 1 october.

He told me that he would send me 10gigs of data to oversee me for the error for Oct and that from Nov everything would be sorted. This data would be sent seconds after our call. This did not happen and i received the following email from Lucian: Good day Cheyanne

I could not activate your Data as migration will go through tomorrow.

I will activate your data tomorrow as soon as migration is processed.

Regards

Lucian This e-mail is classified C2 - Vodacom Restricted

My issue is that it is now Wednesday and i still do not have data... * No data from my NEW plan *No Data as promised to me

BUT funny enough, now when i check my balances i see i have migrated to the new plan "Red Gig more Data"... BUT alas... NO DATA.

What kind of follow through is this? Can this just be solved in a proper and complete way? this to me smacks of a half done job?

again, as a long standing customer of Vodacom, i expect follow through????