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On Sunday 28/10/19 I went to Vodacom Canal Walk for an upgrade of my phone, operator that attended to me explained everything about my new device but failed to mention that I will be expected paying R500.00 for the new device for the next 2 years, the only aspect that he mentioned that my premiums will be plus minus R1 176.00, to my surprise I have received statement for the now due amount of R1 800.00 . I went back to Vodacom for more information regarding the package and I was assisted by a different operator, that is how I became aware of the R500 that I will be paying for the new device. I complained about the lack of product knowledge, I requested to speak with the manager , I was told that he was in the meeting and will call me as soon as he arrives but in vain. Had someone explained to me about the R500 payment for the new device I would have taken a cheaper device as I cannot afford R500 on top of my premium. I am very upset about the ********** service that I have received from Vodacom, its the 1st time since I have been a client for more than 20 years. If refusing to do amendments I will cancel my contract with Vodacom. I am Siyanda Mabele