HM
Happy M
1 reviews | Active since Jun 2023
01 Aug 2023, 07:58
*******
I made a phone call to Vodacom asking them to deactivate everything that was costing me extra money on my account before the 1st of august to avoid the allocations of the bundles, this morning when I checked my app there is still recurring WhatsApp bundle and any network minutes which add my bill to R875,79 I made it clear that I want to pay the package price of R415 as I already told them that I’m not happy with their service and the contract that I’m currently in
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Replies (2)
Vodacom's replyOfficial
01 Aug 2023, 08:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Aug 2023, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Aug 2023, 11:09 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, we have removed the 500min Monthly Recurring Voice Bundle and have requested a credit for the charge on the August invoice.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2023, 11:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, we have removed the 500min Monthly Recurring Voice Bundle and have requested a credit for the charge on the August invoice.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,