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Alynn D
1 reviews | Active since Nov 2013
03 Oct 2025, 10:44
****
Vodacom is ****ming us as customers i took 36mnths contract of which i knew my contract was suppose to end march 2026 only to find our my contract is ending march 2027 which is 48mths asked them to fix their problem so that i can pay up my contract as am no longer working they sent me from pillar to post also i ddnt pay my account now their excuse is my account is with collection department they cant correct their mistake.they can block the sim and phone its not a problem definately not my lose.
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Replies (2)
Vodacom's replyOfficial
03 Oct 2025, 14:00Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2025, 14:00
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
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Alynn D's updateReviewer Update
03 Oct 2025, 19:33If my contract cant be fixed from 48mths to 36mnths no prob They can permanently disconnect and handover. Its fine.
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Alynn D's update03 Oct 2025, 19:33
Reviewer Update
If my contract cant be fixed from 48mths to 36mnths no prob They can permanently disconnect and handover. Its fine.