9720, BAD DEVICE BAD SERVICE

On the 30july 2015 I lodged a complaint about my 9720BB. the response was that someone would take care of this. after taking time off work and escalating my own cost to only find out from Vodacom saying I damaged my charging mechanism and it will cost me R1450. my 2 daughters identical phones had the exact same problem. I did research on this phone on google..it was full of the same problems and angry people. I chatted to BlackBerry help on twitter, when I got to the part of the charging mechanism.. ALL COMMUNICATION STOPPED FROM THEM. NO ONE WANTS TO CONFRONT THIS PROBLEM...ITS US THE STUPID PUBLIC THAT GET TAKEN FOR A RIDE. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS COMMON FAULT OF THIS DEVICE. THERE IS NO ONE THAT WILL TAKE THE CUSTOMERS SIDE..TO HELL WITH US...AS LONG AS WE PAY PAY PAY...IF NO ONE FROM VODACOM ASSISTS ME WITH THIS PROBLEM..I WILL TAKE MY 3 CONTRACTS AND SEARCH ELSEWHERE...AND VODACOM ARE WILLING TO LET THERE CUSTOMERS GO, EVEN IF I HAVE HAD MY 082 NUMBER SINCE THE LATE 90'S..IF THIS IS THE CASE AND NO CARE FOR LOYAL CLIENT IS GIVEN, THEN I HOPE THE PEOPLE RESPONSIBLE FOR THIS...THE SAME HAPPENS TO THEM AS ITS HAPPENING TO SO MANY OF US.