94 hours and still no idea

It is extremely frustrating when your own call centre cannot give you an update. Since Saturday night, our fibre has been down and since Saturday I've been told they cannot assist as it's being dealt with. Every day it's the same response, it's being dealt with...okay when? 92 hours and no one knows what's the issue or if and when it will be fixed? I'm honestly thinking about migrating to another service provider, including my business and personal contracts