9320 BLACKBERRY CELL PHONE

I bought a new 9320 Blackberry Cell Phone on contract from Hicell Klerksdorp in August 2014 and returned it on 8 August 2014 since it was not working properly (Job number ***). It was returned to me, still not working properly so I took it back. The staff at Hicell was not very co-operative and said that there was nothing wrong with the phone. I therefore went to Hester Zeelie at Zeelie Cell & Repairs and the phone was sent back to Vodacom Repairs Potchefstroom. Ever since then the phone was not in my possession as it was sent back and forth after being tested in her shop due to unsatisfactory working condition. Refer job numbers ***0, ***9, ***6, ***4, ***0,***2 and ***3. Twice they have sent a refurbished phone although I am paying for a new phone and now they say they do not make the 9320 anymore and that the warranty has expired and they will now send me a quote to repair the phone. I still have to pay 12 installments on a phone I basically never had. Vodacom is not prepared to replace the phone with another in the same price range.