NM
Njabulo M
1 reviews | Active since Mar 2022
08 Mar 2022, 11:28
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My phone was ****** in December 2021 and it's currently March 2022 since I have made an appeal for a rejected claim and no one has gotten back to me. Firstly, the lady who offered me the insurance did not inform me that I should have the SIM I got with the contract in my phone. I then requested a copy of the call recording and 'til today I have not gotten a word from Vodacom Insurance. THE WORST PART is that you will call them until you go blue in the face and no one will answer. Can't even cancel the stupid insurance because they don't answer their calls.
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Vodacom's replyOfficial
08 Mar 2022, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2022, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team