LM
Lindiwe M

1 reviews | Active since Apr 2021

06 Nov 2023, 17:21

***********

I am very disappointed with the *********** vodacom call centre staff. I called in to change my payment date to the 15th but it was not updated because on the first Vodacom tried to debit my account but there was no money. I transferred the money to their account before the 15 because they were now sending sms that are threatening me. They tried to debit again on 15 but there was no money because I had already paid. Last month I transferred the money again on the 7th and again on the 17th. I thought the 15th is still standing as I made the arrangement that I will be paying on the 15th.

From the 3rd October they started again with their threatening smses to block my number as they did last month. I called they told me that my account when I paid last month it was in areas of R800 and something. I am very surprised how did it get to that amount because I never skipped a month without making any payment. My monthly subscription is around R273.

Vodacom is now becoming a money making scheme. They are not even honest with their arrangements.

0
Replies (2)
Vodacom
Vodacom's reply07 Nov 2023, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LM
Lindiwe M's update08 Nov 2023, 12:10
Reviewer Update
Vodacom called me on Tuesday and promise to resolve the issue of my payment date. As I said before, that last month I had to pay before the 15th because my number was blocked. And I paid again on the 17th.

Today I received the sms demanding me to pay R447.52 or my service will be terminated. I don't even know how did they come to to R347.52 because my monthly subscription around R270 something.
And I never skipped a payment since I started. I am paying every month. But Vodacom is making sure that they debit on the wrong dates for them to add the amount.