*****!!!!!!!!!!!!!!!!!!!!!!!!!!!
I received a sms that my account is going to be handed over. I called the number and the lady said this account was opened last year. Take note I do not have a cellphone contract, I have prepaid with another service provider. She told me I have to get a affidavit. WHY must I prove this wasn't me, I called in to state I don't have a account with Vodacom. Vodacom please get your ducks in a row, let me see documentation as ***** was committed in YOUR stores using MY details. Sort it out NOW.
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Replies (1)Vodacom's replyOfficial
25 Jan 2024, 12:08 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2024, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
