1 reviews | Active since Dec 2016

25 Jan 2024, 08:54

*****!!!!!!!!!!!!!!!!!!!!!!!!!!!

I received a sms that my account is going to be handed over. I called the number and the lady said this account was opened last year. Take note I do not have a cellphone contract, I have prepaid with another service provider. She told me I have to get a affidavit. WHY must I prove this wasn't me, I called in to state I don't have a account with Vodacom. Vodacom please get your ducks in a row, let me see documentation as ***** was committed in YOUR stores using MY details. Sort it out NOW.

0
Replies (1)
Vodacom
Vodacom's reply25 Jan 2024, 12:08
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team